Refund policy

Wovefabrics — Refund Policy
Because fabric is cut fresh from the bolt to your specified length, cut yardage is final sale and is not eligible for return or refund, except in the case of damage, defect, or a fulfillment error on our part (see "Damages and issues" below).
Uncut, unopened items — such as notions, trims, pattern paper, or pre-cut remnants sold as-is — may be returned within 14 days of receiving your item, provided they are unused, in their original packaging, and accompanied by your receipt or proof of purchase.

Damages and issues
Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or you've received the wrong fabric, contact us immediately at hello@wovefabrics.com with your order number and photos of the issue, and we'll make it right with a replacement or refund — no cut-yardage exception applies here.

How to start a return (eligible items only)
Contact us at hello@wovefabrics.com before sending anything back. If your return is accepted, we'll send you return instructions and the address to ship to. Items sent back without first requesting a return will not be accepted.
Exceptions / non-returnable items
In addition to cut fabric, we cannot accept returns on:
Sale items or clearance remnants
Gift cards
Items marked as final sale at time of purchase

Exchanges
The fastest way to get what you actually need is to place a new order for the correct fabric, quantity, or color. If your original item is eligible for return under the terms above, we'll process that separately once received.

European Union 14-day cooling-off period
If you're an EU-based customer, you generally have the right to cancel or return an order within 14 days without giving a reason, under the EU Consumer Rights Directive. However, this right does not apply to goods made to your specifications — since our fabric is cut to the exact length you order, cut yardage falls under this exception and remains final sale, consistent with our general policy above. Uncut items you purchase are still eligible for the standard 14-day EU return window.

 

Refunds
Once we've received and inspected an eligible return, we'll let you know whether it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your return was approved, contact us at hello@wovefabrics.com.